Last updated: 01/01/2023
Introduction
At Havana Joe®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website, mobile application, customer service platforms, pop-up stores, social media pages, sweepstakes and contests, and other online services (collectively, our “Services”).
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. By visiting our website or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Information We Collect
We collect information about you directly from you and automatically through your use of our Services.
Information You Provide to Us
The types of information we collect directly from you includes:
- Contact information such as your name, email address, phone number, and mailing address when you create an account, make a purchase, contact customer service, sign up for our newsletter, or participate in surveys, sweepstakes, or contests.
- Payment information such as your credit/debit card number, security code, and billing address when you make a purchase.
- Profile information such as your username, profile photo, gender, birthday, and other demographic or lifestyle information you choose to provide.
- User content such as product reviews, photos, comments, or other information you choose to provide.
- Communications such as information provided when you contact us via email, social media, phone calls, chats, etc.
Information We Collect Automatically
We also automatically collect information about your device and your use of our Services through cookies, web beacons, log files, and other technologies. This information includes:
- Log data such as your IP address, browser type, operating system details, access dates/times, actions taken on our website, and pages viewed.
- Device data such as your device ID, device type, and unique device token.
- Location data such as your device’s GPS signal or information about nearby WiFi networks and cell towers.
- Online activity data such as pages or content you view, websites you visit before/after visiting our site, and search terms you enter.
- Cookie data such as information about your preferences and settings collected through cookies and similar technologies.
We use this data to provide, maintain, and improve our Services, personalize content and ads, prevent fraud, conduct analytics, and fulfill other legitimate business interests.
How We Use Your Information
We use your information for the following purposes:
- Provide, operate, and maintain our Services
- Process orders and transactions
- Communicate with you about our products, services, offers, programs, and events
- Personalize content and experiences based on your preferences
- Conduct research, analytics, and reporting
- Provide customer service and support
- Send marketing communications, promotions, surveys, and sweepstakes programs
- Prevent fraud, abuse, security risks, and enforce our Terms of Service
How We Share Your Information
We do not sell or rent your personal information to third parties. We only share it in the following circumstances:
- With service providers to help operate our Services (e.g. order fulfillment, payment processing, customer service)
- With Havana Joe® affiliates to provide joint content, products, events and services we think you may like
- With business partners for joint marketing initiatives, contests, sweepstakes or offers
- For corporate transactions such as a merger, acquisition, or sale of assets
- To comply with the law such as responding to subpoenas, court orders or legal process
- To protect rights and safety such as prosecuting users who violate our Terms of Service or disclosing information to prevent harm
We only share or disclose your information with your consent, to comply with the law, or protect rights and safety.
Your Choices & Rights
You have choices regarding how we use your information. You can:
- Opt-out of marketing communications by following opt-out instructions in emails
- Access information we hold about you through a Data Subject Request
- Update or correct inaccuracies in your personal information through your account
- Delete your personal information by contacting us or closing your account
- Object to processing based on legitimate interests by contacting us
- Restrict processing in certain circumstances by contacting us
- Receive your information in a machine-readable format to transfer to another provider
Data Retention
We retain your personal information for as long as needed to provide our Services or fulfill the purposes outlined in this Privacy Policy. We will delete your information upon request or automatically after a set period of inactivity, subject to legal requirements.
Cookies & Online Tracking
We and our partners use cookies and similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather information about our user base. This allows us to improve our Services and provide more relevant content and ads.
You can control cookie settings through your browser settings and other tools. However, if you disable cookies entirely, some features of our Services may not function properly.
Security of Your Information
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately no transmission of information via internet can be guaranteed 100% secure. We cannot guarantee the security of information you transmit to us or guarantee against unauthorized access or use of your information.
Children’s Privacy
Our Services are not designed for use by anyone under age 16. We do not knowingly collect personal information from children under 16 without permission from a parent or guardian. If you believe we may have collected information from a child under 16, please contact us.
California Privacy Rights
If you are a California resident, you have the right to know what personal information we collect, use, and disclose about you as described in this Privacy Policy. You also have additional rights specified in the California Consumer Privacy Act (CCPA). These include:
- Right to Know: You have the right to request any or all of the following information relating to the past 12 months: (1) categories of personal information collected, (2) categories of sources of personal information, (3) business purposes for collecting personal information, and (4) categories of third parties personal information was disclosed to.
- Right to Delete: You have the right to request deletion of personal information we collect or maintain about you.
- Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising your CCPA rights.
To make a request under the CCPA, contact us at the email provided at the end of this policy and specify you are making a CCPA request. You will need to provide your name, email, phone number, and enough information to verify your identity. An authorized agent may submit requests on your behalf by providing signed permission.
International Data Transfers
We are headquartered in the United States. Please be aware information you provide may be processed and transferred to countries outside of your country of residence, including the US. These countries may have data protection laws that are different from your country. However, we have taken appropriate safeguards to require transferred information is protected.
Changes to this Policy
We may occasionally update this Privacy Policy to reflect changes in our privacy practices. We encourage you to review this policy periodically. Updated versions will be indicated by the “Last Updated” date at the top of this page.
Contact Us
If you have any questions about our privacy practices or this Policy, please contact our Data Protection Officer at:
- Email: [email protected]
- Phone: 1-800-555-5555
- Address: 123 Havana Joe Ln, Los Angeles, CA 90001 USA
